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Terms and Conditions




  • All bookings on our website require full payment before check-in to guarantee a booking through the following:

(a) via Cash or Credit Card

(b) via Online Payment Link to be emailed by the hotel

(c) via GCash QR sent by the hotel

  • The Hotel has the right to cancel any booking if payment is not settled.



  • Government-issued ID with photo or passport and the emailed booking confirmation must be presented at Front Desk upon check-in.

  • Standard check-in time is 3 PM; Check-out time is 12 NN. Early check-in and late check-out must be requested and subject to availability. Charges may also apply.

  • Guest who does not arrive on the check-in date will be considered as NO SHOW and will be charged the total booking amount.

  • Security Deposit: Cash Security Deposit of P1, 000.00 per room will be required upon check-in. This deposit is fully refundable upon check-out if not utilized and subject to a damage inspection of the accommodation.



  • Booking extensions are subject to availability; booking must be placed through our website Room rate will be based on current published rate.


Booking Modification

  • Once checked-in any alterations to the booking are subject to approval and charges may apply. Reach out our Front Office staff with your concern.


Cancellation Policy

  • All bookings made through our website are non-refundable.


Parking Policy

  • Hotel has limited parking spaces on a first come first serve basis.

  • Strictly for iHotel Uptown BGC guest only.

  • Parking slots may not be reserved.

  • No valet service is available.

  • A contact number should be provided at the front desk so the Hotel can contact you in case the vehicle needs to be moved.

  • Unauthorized parking is subject to towing at the vehicle owner's expense.

  • Do not leave any valuables inside your vehicles.

  • The Hotel will not be liable for any losses in case.

  • The Hotel will not be liable for any loss or damage to the vehicles parked on the premises.


Hotel Policy

  • Smoking inside the Hotel Premises

  • Gambling and other illegal activities

  • Pungent food and substances are prohibited inside the rooms

  • Possession or use of any illegal drugs


The Hotel Keepers Act of the Philippines is applicable.

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